1. Introduction

At Kapadiya Automation ("we", "us", or "our"), we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access our services.

2. Information We Collect

We collect information that you provide directly to us, including:

• Personal identification information (name, email address, phone number, billing address, shipping address)
• Business information (company name, GST number, business address)
• Payment information (credit card details, bank account information, payment history)
• Order information (products purchased, quantities, order history)
• Communication data (inquiries, support requests, feedback)
• Account credentials (username, password, account preferences)

We also automatically collect certain information when you visit our website:

• Device information (IP address, browser type, operating system, device identifiers)
• Usage data (pages visited, time spent, click patterns, search queries)
• Location data (general geographic location based on IP address)
• Cookies and tracking technologies (see our Cookie Policy below)

3. How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfill your orders for industrial automation products
• To communicate with you about your orders, inquiries, and account
• To provide customer support and respond to your requests
• To send you marketing communications, product updates, and promotional offers (with your consent)
• To improve our website, products, and services
• To detect and prevent fraud, abuse, and security threats
• To comply with legal obligations and enforce our terms and conditions
• To analyze usage patterns and trends to enhance user experience
• To personalize your experience and provide relevant product recommendations

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: We share information with third-party service providers who perform services on our behalf, such as payment processing, shipping, email delivery, and website analytics.
• Business Partners: We may share information with authorized distributors and manufacturers to fulfill your orders.
• Legal Requirements: We may disclose information if required by law, court order, or government regulation, or to protect our rights and the safety of our users.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
• With Your Consent: We may share information with your explicit consent for specific purposes.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data during transmission (SSL/TLS)
• Secure storage of personal information
• Regular security assessments and updates
• Access controls and authentication mechanisms
• Employee training on data protection practices

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to collect and store information about your interactions with our website. Cookies are small text files placed on your device that help us:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and advertisements
• Improve website functionality and performance

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: Request access to your personal information we hold
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal and contractual obligations)
• Portability: Request transfer of your data to another service provider
• Objection: Object to processing of your information for certain purposes
• Withdrawal of Consent: Withdraw consent for data processing where applicable
• Marketing Opt-out: Unsubscribe from marketing communications at any time

To exercise these rights, please contact us using the contact information provided below.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. We will delete or anonymize your information when it is no longer needed, except where we are required to retain it for legal, accounting, or regulatory purposes.

9. Third-Party Links

Our website may contain links to third-party websites, products, or services. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: